Please click here to watch a video that will answer many questions you may have. Below are a few common questions and answers that may help you. If you still have a question or would like more information we suggest that you use the form on our contact page. Visit Contact

Q. The course timer seems to be off....

A. The timer on ParentingChoice.com is at the core of our technology. Many hours have been spent both developing and in testing the routines systematically for accuracy. If the timer does not reflect the proper time on your account, first restart your computer completely and log back in. This will allow the computer to reset. After this procedure, your timer may change to reflect the proper time you have dedicated to the course. Be aware of the following: If you simply logged in to ParentingChoice.com and are not actively navigating through the course, the website determines that you are not at your terminal and will stop keeping track of time until you restart your browser and log back in. NOTE: if you do not have the latest version of Microsoft internet explorer or Mozilla Firefox, we recommend that you upgrade your computer before continuing the course.

Q. When will I receive my certificate?

A. Once you are eligible for graduation, you maybe view and print your certificate from your profile when you are logged into the website. you should receive an e-mail immediately, with your certificate attached. You may print this certificate to use in your final hearing. The final step is to complete the Exit Survey to help us improve the quality of ParentingChoice.com.

Q. I have completed more than 4 hours on the website. Why am I not yet eligible for graduation?

A. Under your profile, check to see what sections you have reviewed. Often, although people believe they have reviewed all the sections, they are missing 1 or 2 sections. Remember, 'introduction' is considered a section. Be sure to review the introduction - both the outline and the subsequent introduction video.

Q. I have completed all the sections. Why am I not yet eligible for graduation?

A. Under your profile, check the amount of time you have spent reviewing the course. You may not have accumulated the required 4 hours. According to the law, everyone taking a Parent Education & Family Stabilization course, must attend for 4 hours. This course was written to take the average reader 4 hours to complete. However, if you are a fast reader or have completed the course in less time, feel free to review any sections until you have accumulated at least 4 hours of time. Then, you should be eligible for graduation.

Q. How do I access my profile?

A. When you are logged into ParentingChoice.com, you can click on your name on the upper left hand side of the screen. Here you will be able to view your profile - how much time you have accumulated, as well as what sections you have reviewed. When you are eligible for graduation, you will be able to download your certificate from your profile.