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View the Answers to Common Questions

 

Office Hours:

Monday - Friday 9am - 6pm

Weekends 11am - 2pm

Location:
2251 SW 22nd Street
Miami, FL 33145


Tel (786) 888-9101 

Fax (305) 856-4258

 
 

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 Common FAQs


View the Answers


 

Q. How do I register to take this course?

 

Q. Do I have to take this course in one sitting?

 

Q. I have completed all the sections. When do I get my certificate?

 

Answers

Enter your e-mail here:
 

Getting Started

This page has facts, requirements, and other useful information.

 

Our goal is to provide you with the most convenient and stable online course - our technology is state of the art, professionally designed, maintained and hosted. ParentingChoice.com is a web based application and thus depends on your computer for performance - we suggest that if you experience any unusual browsing or come across system errors, that you restart your computer. If problems continue make sure that you have the latest system updates which are all free and conveniently linked below. (review the the system requirements below)

 

System Requirements

What you need to view the pages and content on this website:

 

This website requires that you access it's content using  a multimedia (sound & video ready) computer and a reasonable internet connection.

 

DSL/Broadband works best for streaming our content. Our content is presented in lessons you can read, listen to and watch using the software that most computers already have installed.

 

If you are unsure that your computer meets these requirements your first step should be to contact customer support (use this form) before modifying anything on your computer.

 

You may already have the following applications needed to view/read certain files on your computer. We recommend that you install the updates below only if you have a problem viewing any files and after contacting our support team.

 

DOWNLOADS - You will need the following viewers:

 

Common Questions & Answers

Many of your questions can be answered by reading below:

 

Q. How do I register to take this course?

 

A. From ParentingChoice.com, click on the Register Now tab. Registering and purchasing a ParentingChoice.com membership is a simple process, but takes several steps. Please read all the instructions and you will be easily guided through the registration process. If you have any difficulty registering online, please call customer support at (786) 888-9101, and someone from our ParentingChoice Support Team will be happy to register you on the phone.

 

Q. The course timer seems to be off....

 

A. The timer on ParentingChoice.com is at the core of our technology. Many hours have been spent both developing and in testing the routines systematically for accuracy. If the timer does not reflect the proper time on your account, first restart your computer completely and log back in. This will allow the computer to reset. After this procedure, your timer may change to reflect the proper time you have dedicated to the course. Be aware of the following: If you simply logged in to ParentingChoice.com and are not actively navigating through the course, the website determines that you are not at your terminal and will stop keeping track of time until you restart your browser and log back in. NOTE: if you do not have the latest version of Microsoft internet explorer or Mozilla Firefox, or if you are using a non-approved browser, we recommend that you upgrade your computer before continuing the course.

Q. Does ParentingChoice.com work on Apple computers?

A. Yes, however, you may need to download the latest version of Windows Media Player - Download Media Player for Apple so that you may stream the audio and video content without a problem.

 

Q. I am using AOL to navigate through ParentingChoice.com, but am having trouble with the website.

 

A. Although a customer is able to take the ParentingChoice.com course using AOL as their browser, we highly recommend using either Internet Explorer or Mozilla Firefox instead.  If you have trouble either navigating the website or viewing content while using the AOL browser, you will have to contact AOL for support.

 

Q. Do I have to take this course in one sitting?

 

A. No. ParentingChoice.com is designed so that you may take the course at your own pace, and log on and off as often as you would like. ParentingChoice.com will keep track of the time you have accumulated and the sections you have reviewed, even when you log off. You can view this information under your profile.

 

Q. Can more than one person take the course together and receive separate certificates?

 

A. No. ParentingChoice.com is designed so that each user must purchase the course and complete the course individually. Although anyone can pay for the course only the registered user can receive a certificate. We encourage you to refer as many people as you like but each user must complete the course requirements individually.

 

Q. I have completed all the sections. Why am I not yet eligible for graduation?

 

A. Under your profile, check the amount of time you have spent reviewing the course. You may not have accumulated the required 4 hours. According to the Florida Statute, everyone taking a Parent Education & Family Stabilization course, must attend for 4 hours. This course was written to take the average reader 4 hours to complete. However, if you are a fast reader or have completed the course in less time, feel free to review any sections until you have accumulated at least 4 hours of time. Then, you should be eligible for graduation.

 

Q. I have completed more than 4 hours on the website. Why am I not yet eligible for graduation?

 

A. Under your profile, check to see what sections you have reviewed. Often, although people believe they have reviewed all the sections, they are missing 1 or 2 sections. Remember, 'introduction' is considered a section. Be sure to review the introduction - both the outline and the subsequent introduction video.

 

Q. I am now eligible for graduation. What do I do now to receive my certificate?

 

A. Once you are eligible for graduation, you should receive an e-mail immediately, with your certificate attached. You may print this certificate to use in your final hearing. You may also view and print your certificate at anytime from your profile when you are logged in. The final step is to complete the Exit Survey to help us improve the quality of ParentingChoice.com.

 

Q. Will all Florida courts accept this online course?

 

A.  ParentingChoice.com was approved by the Department of Children and Families and all Florida courts accept this course. To view the DCF approval, click here

 

Q. Will all Texas courts accept this online course?

 

A.  ParentingChoice.com follows the guidelines as set forth in statute § 105.009. Parent Education and Family Stabilization Course   as outlined for courses in order to be accepted by Texas courts.

 

 

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